You may purchase a key directly from us by visiting our clearance rack.

Every so many years we need to update and redesign long time favorites. Unfortunately, the newer earring slides are part of the product redesign for one of our jewelry boxes. We do not sell or stock individual earring slides. Our finished products are only shipped directly to QVC from the factory. We apologize for any inconvenience this may cause.

Unfortunately, we do not stock or sell replacement parts for items, as our finished products ship directly from the factories to QVC.

Unfortunately, due to the rising cost of petroleum around the world, the cost to produce these hangers is too high. We are sorry we are not able to offer them anymore. We really loved them too.

Sometimes we have found that a customer will report that their jewelry has tarnished while being stored in our Silver Safekeeper This happens very rarely, but it has always been the same culprit- that we and the customer find has caused this to happen. Many customers will clean their silver jewelry before placing it in their brand new silver Safekeeper. We always caution, be careful what jewelry cleaner you use because certain jewelry cleaners can actually cause tarnishing if not rinsed and removed thoroughly from the jewelry piece. Many silver cleaners contain sulfur, which removes tarnish but can also cause tarnishing if it remains on the jewelry. What we have found is that the customer has always cleaned their jewelry first and stored it in the silver Safekeeper in each instance, each person did not thoroughly remove the cleaner from the jewelry. This causes rapid re-tarnishing when stored in an air-tight box. We always recommend using a silver polishing cloth as the best method for cleaning silver jewelry. However, if you choose to use a liquid or paste to clean your jewelry, make sure you rinse thoroughly each piece, for several minutes under running water in order to make sure there is no cleaner residue left on your jewelry. Please make sure your Silver Safekeeper jewelry boxes are closed tightly to prevent air from leaking in, as that can also cause your jewelry to tarnish.

One last thing we have found can affect the luster of your jewelry is perfumes, lotions and hairspray. Each has chemicals in them that can possibly react with your metals. We recommend always being careful to keep your jewelry clean and away from these things.

Unfortunately, we do not stock or sell replacement parts for items, as our finished products ship directly from the factories to QVC.

Our Silver Safekeeper - Anti Tarnish lining is made with safe and natural elements. It is safe for all jewelry types: silver, gold, gemstones, costume jewelry and pearls.

Please call QVC right away, and ask to exchange or return the item. Unfortunately, we do not stock items and ship directly to QVC from the factories. We do not have inventory to send you a replacement, but QVC should be able to replace it or give you a refund. Again, we apologize for the inconvenience and want you to know we are sincerely sorry you had any problems.

Lori?s best advice would be for you to research your ideas to see if there is anything exactly like it already out there in the market place that would be competitive . If there is not and you feel confident to proceed, we suggest that you talk to a patent attorney to see if you are able to procure a patent and to check that you are not infringing upon anyone else?s patent.

Then she recommends doing some market research to see if your product appeals to a broad cross section of people before you invest a lot of money. You always want to make sure people will like it, want it and need it. If the answer is ?yes?, just know that starting your business and bringing a product to life to sell to the marketplace will require a lot of your time and attention on a daily basis. You will need to have passion and perseverance. We wish you the best of luck and success!

At this time, we do not ship Clearance Rack items outside of the United States. If you?re ordering from QVC or QVC UK you will need to check with them regarding their shipping policies

We do not sell a conversion kit for the cabinet. However, we have heard of customers consulting with a carpenter to have their standing cabinet mounted to the wall. We would suggest you look at the wall mounted version that we offer on QVC- Item # H1043.

People often ask about our room fragrances and wonder why some wick up faster than others. The reason being, they are all different fragrances. Wicking up quickly does not mean that the fragrance will not be just as strong in the flower topper. The strength of the fragrance in the flower remains even after the bottle is empty and will continue to fragrance your room for a time. Also, some of the fragrances, by nature, are stronger than others. You may notice this as well. One thing you may find is that people with sensitivities to fragrance really like our home fragrance products because they do not smell artificial.